Lee T
STATESBORO, GA | 2025 Chevrolet CorvetteSeptember 1, 2025Shayne Harkins needs a RAISE !!! GREAT EXPERIENCE !!!Response from Franklin Chevrolet GMC in the Boro
September 3, 2025Lee, our goal is for you to be completely satisfied with your dealership experience. We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Franklin Chevrolet GMC!Charles S
STATESBORO, GA | 2024 GMC CanyonSeptember 1, 2025Great customer service, always meet my needs.Response from Franklin Chevrolet GMC in the Boro
September 3, 2025Charles, our goal is for you to be completely satisfied with your dealership experience. We are glad to hear you experience was just that! In the coming weeks, General Motors will be emailing you a brief survey inquiring about our dealerships facilities and personnel. Your completely satisfied feedback is greatly appreciated. You can start the survey by locating an email in your inbox titled," Tell Us About Your Recent Experience." Thank you again for choosing Franklin Chevrolet GMC!Christine P
STATESBORO, GA | 2023 Buick Encore GXSeptember 1, 2025We went in for a routine Service. The Service Advisor and the Service Secretary are very informative. The Service was done in a timely manner.Response from Franklin Chevrolet GMC in the Boro
September 2, 2025Christine, it was great to see you! Thank you for taking the time to fill out this survey! Your satisfaction is of utmost importance to us, and we are happy that we could meet your needs. You may be receiving another survey via email from General Motors, this is our report card with them. We would appreciate it if you responded to their survey Completely Satisfied, as well! Thank you again for your time and visiting us here at Franklin Chevrolet GMC. We look forward to seeing you next time!John W
MILLEN, GA | 2015 Chevrolet 2500HD SilveradoAugust 31, 2025Check in was easy and fast and service was performed in a timely manner.Response from Franklin Chevrolet GMC in the Boro
September 2, 2025John, it was great to see you! Thank you for taking the time to fill out this survey! Your satisfaction is of utmost importance to us, and we are happy that we could meet your needs. You may be receiving another survey via email from General Motors, this is our report card with them. We would appreciate it if you responded to their survey Completely Satisfied, as well! Thank you again for your time and visiting us here at Franklin Chevrolet GMC. We look forward to seeing you next time!Charles P
SPRINGFIELD, GA | 2024 GMC Sierra 1500August 29, 2025I made an appointment for an oil change for 10:30. The service person told me they were backed up. It took over two hours for a oil change and a itire rotation. It should not take over an hour for that type of service. I thouht that was the reason for making an appointment. I can undderstand if I showed up without an appointment and requested an oil change.Response from Franklin Chevrolet GMC in the Boro
September 1, 2025Charles, your feedback helps us improve, so thank you for taking the time to let us know how we did. If you are willing, please give us a call at (912) 243-9597 so we can discuss your experience further. We look forward to hearing from you.William T
PORTAL, GA | 2025 Chevrolet Silverado 2500 HDAugust 27, 2025Fast professional customer serviceResponse from Franklin Chevrolet GMC in the Boro
August 27, 2025William, It was great to see you! Thank you for taking the time to fill out this survey! Your satisfaction is of utmost importance to us, and we are happy that we could meet your needs. You may be receiving another survey via email from General Motors, this is our report card with them. We would appreciate it if you responded to their survey Completely Satisfied, as well! Thank you again for your time and visiting us here at Franklin Chevrolet GMC. We look forward to seeing you next time!Richard K
PEMBROKE, GA | 2025 Chevrolet Silverado 2500 HDAugust 25, 20253 hours to get an oil change and tire rotation with an appointment. Probably would have been longer but my sales man got involved. This is the second tome I have had to deal with a 3 hour basic service call both with appointment times set well in advance.Response from Franklin Chevrolet GMC in the Boro
August 26, 2025Richard, thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (912) 623-4322.Julia W
STATESBORO, GA | 2020 Chevrolet EquinoxAugust 25, 2025I was very satisfied as alwaysResponse from Franklin Chevrolet GMC in the Boro
August 26, 2025Julia, it was great to see you! Thank you for taking the time to fill out this survey! Your satisfaction is of utmost importance to us, and we are happy that we could meet your needs. You may be receiving another survey via email from General Motors, this is our report card with them. We would appreciate it if you responded to their survey Completely Satisfied, as well! Thank you again for your time and visiting us here at Franklin Chevrolet GMC. We look forward to seeing you next time!Larry C
STATESBORO, GA | 2018 Chevrolet TahoeAugust 25, 2025I was only given 1 option and that was the most expensive one..I was told the only way was to Replace my whole transmission for $7700 when I got another opinion from another certified GM technician I was told I could replace the torque converter and its components for not even a quarter of the price! It’s no telling how many people just take the first thing they say and pay the moneyResponse from Franklin Chevrolet GMC in the Boro
August 25, 2025Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (912) 623-4322 to discuss your concerns, as your satisfaction is of utmost importance to us.Jeffrey M
AUGUSTA, GA | 2025 Chevrolet EquinoxAugust 23, 2025Never had a oil change take this long and then my car sat outside after it was done for about 15 minutes and when I asked about it I had to wait about 5 more minutes to get the bill and had no one keep me updated on the status of the carResponse from Franklin Chevrolet GMC in the Boro
August 25, 2025Jeffrey, we regret to hear that you had this experience with us. Here at Franklin Chevrolet GMC, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (912) 623-4322 to discuss ways we can better serve you in the future.